Accommodation is possible on the first day of rental, depending on the tenancy period which you have selected. In order to settle outstanding formalities, you must report during office hours, that is 8:00 a.m. - 4:00 p.m. Keys can be collected around the clock at the reception.
Is it possible to see the room and the entire facility prior to signing the agreement?
Of course. Our team will be happy to show you around the dorm and answer all your questions. However, you need to make an appointment in advance.
Attention. During construction works, possibility of sightseeing is limited.
Can I change my room?
Yes. However, the change can only be made locally by selected people working in the office or reception if we still have available places.
Can I book a room with a specific person (even of a different gender)?
Of course. When booking a place in a double room, tick the box: I want to book with another person (in the case of a three-person room, with a second and third person). You will be asked to enter their e-mail address or mobile phone number; they will receive a booking code to be used during their own reservation. Thanks to this code, the person will be assigned to your room. The code is valid for 3 days, that is, the person must make a reservation before that time.
How is the automatic allocation to rooms being made?
Allocation to rooms is based on the selection of a co-inhabitant in terms of gender compliance, length of registration and university.
When will I receive confirmation of reservation in the dormitory?
At the time of online payment, a confirmation email will be sent to your e-mail address, with information about further steps.
In case of payment via traditional bank transfer, we will contact you within three days of receiving your payment to our account and pass you the next steps.
What documents are needed?
Passport or ID card and letter regarding admission to university or student ID, if you are already studying.
How often do I have to make payments?
You can pay monthly until the 1st of a given month or one time in advance for the whole period of tenancy.
How can you pay for the room?
In Unibase, you can settle online payments via credit card, e-transfers or traditional transfer. You can also pay via credit card or debit card on site.
How can you make a reservation?
Just click on the BOOK button and follow the instructions.
Who can live in Unibase?
The Unibase dormitory is open to adults, who are studying or will be studying at one of Cracow's
universities and will complete the necessary formalities related to renting a dormitory.
Minors are allowed to live in the dormitory only with the indication of a legal guardian and upon
presentation of documents of admission to one of the Cracow universities, completing the
necessary formalities related to rental.
Who signs the lease agreement?
The lease agreement is signed by a person of legal age who wants to live in the dormitory.
In the case of a minor, the contract is signed by a legal guardian.
Can I sub-let my room during my absence?
No. It is not allowed to sub-let to third parties.
Can I move out earlier?
Yes. However, according to the rental agreement, you are required to pay the rent and additional fees for the entire rental period.
What is included in the room price?
security and monitoring
changing of bed linen every 2 weeks
changing of towels every 2 weeks,
cleaning of common areas
Is a deposit required and will I recover it after moving out?
After finalizing the booking process, we require a deposit of two months’ rent. The deposit is kept for the entire rental period of the lease. While moving out, we check the condition of the room and sign the protocol of the room. If we do not find any damage, we will return you the full deposit within 2 weeks after the end of the lease agreement. If the condition of the room is not the same as at the beginning, the next steps may include renovation and modernization. If the room is ok, you will get the whole deposit back.
Can I terminate a tenancy agreement?
No. The agreement is signed for a fixed-term period of time.
For what period is the lease agreement signed?
In the Unibase dorm, we give you the choice of 2 rental periods: 11 months (01/09 – 30/07 next year), Whole year - 12 months (01/09 – 30/08 next year).
Can I decorate a room, for example with pictures on the walls?
No, the room can not be disturbed by driving, screwing or sticking various elements. If you break the wall structure, you will have to bear the cost of the repair.
What should I do if something breaks down in the room or common areas?
Immediately inform the administration of the dorm. Do not repair anything on your own.
What should I do if there are any problems at Unibase?
During office hours (08:00 a.m. - 5:00 p.m.) you can go to the administration office or call. In the remaining hours, please contact the security guard at the reception and he will take the appropriate steps.
Is it allowed to return to the dormitory at any time?
Yes. The dormitory doors are closed, but you will have a card that will allow to open it at any time. There will be round-the-clock security in the dormitory, which is why the security guard can open the door at night.
Is it allowed to organize parties in the dormitories?
No. We care about the comfort of life of our residents and we want to respect their intimacy. Cracow is a city with the largest number of bars and clubs, so it is not difficult to find the perfect place to party outside the dormitory.
There is a total ban on possession and use of illegal drugs.
Can I keep my pet in the dormitory?
Unfortunately, we do not agree to have pets in Unibase.
Is it allowed to drink alcohol in the dormitory?
In the common parts of Unibase, it is not allowed to drink alcohol.
Is smoking allowed in the dormitory?
There is a strict non-smoking policy throughout the Unibase building. Smoking is only allowed outside.
Do I have to pay for cleaning?
You are responsible for cleaning your own room. Every week, however, bathrooms and small corridors in segments will be cleaned.
Do you have the quiet hours in the dorm?
All residents are obliged to obey the quiet hours from 22:00 p.m. – 6:00 a.m
Can I have a guest in the Unibase dormitory?
Yes, however, you are responsible for the behavior of your guests.
Can I bring my own furniture?
No. The rooms are fully equipped with functional furniture.
What should I bring to the dorm, and what does Unibase provide?
Unibase provides bed linen and towels to every inhabitant. You need to bring your own kitchen utensils, crockery and cutlery as well as private things that you need.
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